First fiddle restaurants sets up centralized control across 28+ outlets with Posist

First fiddle operates multiple restaurants across 20+ brands in India, each of them having unique products. This translated into complex management operations and poor visibility into the day-to-day running of the restaurants spread across disparate geos. The management often struggled to get accurate data insights on the enterprise and outlet-level performance. Even if the data was made available, it would be marred with errors and discrepancies.

The company also experienced internal theft wherein employees indulged in fraudulent activities at the POS and inventory causing high revenue loss. They needed a centralized management system that could help them identify sources of pilferage across all of its restaurants and take corrective actions faster.

Besides, the customer experience and satisfaction holds high value to First Fiddle Restaurants. It was looking for a flexible technology that could help them understand customer preferences better.

Posist’s enterprise module helped First Fiddle Restaurants with real-time reporting for each outlet. Using Posist, the enterprise was able to access outlet-level reporting and established tighter control on their billing operations. The management can readily access all the data on the Posist Cockpit App.

As Posist’s restaurant management system enables individual staff logins for billing, it became easy to identify sources of void bills and fraudulent transactions. With Posist’s anti-theft module, the enterprise gets real-time notifications each time there’s a probable occurrence of theft.

Posist’s enterprise module helped First Fiddle Restaurants with real-time reporting for each outlet. Using Posist, the enterprise was able to access outlet-level reporting and established tighter control on their billing operations. The management can readily access all the data on the Posist Cockpit App.

As Posist’s restaurant management system enables individual staff logins for billing, it became easy to identify sources of void bills and fraudulent transactions. With Posist’s anti-theft module, the enterprise gets real-time notifications each time there’s a probable occurrence of theft.

Efficient enterprise control across all brands and outlets – Posist’s enterprise module provided reporting by enterprise and outlet-level, highlighting any issues related to management. It helped the company resolve issues in a timely manner without requiring a visit or relying on the restaurant manager for data, therefore, saving time.

Increased profitability through data-driven reports – Live reporting and analytics help the brand understand customer preferences. Managers can now view weekly and monthly trends through a comprehensive comparative analysis of each outlet. It allowed them to make operational improvements wherever required and improve profitability from each restaurant.

Reduced costs through control on pilferage and proper inventory – Posist’s anti-theft module allows tracking of fraudulent activities, void bills and sends a real-time notification in case of a possible incident of pilferage. This helps in keeping an air-tight control on billing and inventory operations.
Enhanced customer satisfaction – The table reservation feature helps First Fiddle in managing long customer queues and forecasting the exact time it would take to seat the guests, thus reducing cancellations.