How Sbarro uses Posist to increase transparency and operational efficiency
“No matter where I am in the world, I don’t have to call anyone to get the real-time updates on stock inventory anymore. The managers on my team, and I are always on top of our operations. We have elevated customer experience and operations at Sbarro with this information.“
Akshay Balwani, Director of Business Development, Upper Crust Foods Pvt. Ltd
“No matter where I am in the world, I don’t have to call anyone to get the real-time updates on stock inventory anymore. The managers on my team, and I are always on top of our operations. We have elevated customer experience and operations at Sbarro with this information.“
Akshay Balwani, Director of Business Development, Upper Crust Foods Pvt. Ltd
About Sbarro
Known for its Original XL New York-style pizza and fresh ingredients, Sbarro is a US-based 6th largest pizza chain in the world and 4th largest pizza chain in India.
The Problem
Poor visibility into the back-of-house operations
- Lack of real-time visibility into the inventory – As food is what makes up the majority of inventory for a restaurant, managing it efficiently is crucial to success. Sbarro needed a way to get real-time visibility into stock inventory and find early indicators before they turn into bigger issues. “It doesn’t help us much if the staff gets to know about inventory issues at the end of the month. By that time, you have lost a lot of time. You can’t correct things, and for business, it means we are in a bad place,” says Akshay.
- Lack of integration between online delivery aggregators and POS – Like most QSR businesses, Sbarro relies heavily on its online ordering system. The legacy POS they were using didn’t have any integration with the online delivery aggregators. The staff had to use multiple POS devices all at the same time to manage and track orders from different delivery aggregators. Additionally, they would spend several hours at the end of the day manually adding the orders in the POS, leading to productivity and discrepancies.
- No transparency into the loyalty management program – Sbarro runs a loyalty program for its customers wherein it gives discounts, and offers to repeat customers. The management wanted to ensure that the loyalty benefits were being given to the right people and weren’t misused by the staff.
The Solution
For everything from forecasting, to back-of-house operations, and online order management, Posist’s platform helps Sbarro India zero in on better planning and management.
- With Posist’s back-of-house module, Sbarro established clearer visibility and control over the stock. The Sbarro team could easily interpret reports giving insights about inventory usage, and food wastage, boosting their bottom-line efficiency.
- For the online delivery orders, Posist built custom integrations with delivery aggregators – Zomato and Swiggy and connected them to the POS system. It allowed the Sbarro team to manage, accept, and track orders from a single screen. They no longer needed to manage multiple devices for each aggregator.
- To help the Sbarro team avoid misuse of the loyalty management program, Posist integrated the billing operations with the loyalty management system – #Loyalty. With the integration, the team can easily track the users who redeemed the points and can identify any pilferage.
The Outcome
- Since leveraging Posist, the team at Sbarro has been able to access real-time insights on the inventory and track the raw material consumption down to the levels of grams. With this data, the team has achieved stronger control over inventory and can track any issues early on. They can track issues like spoilage, wastage, over-portioning, and pilferage.
- Posist not only gave the Sbarro team a platform to easily forecast sales, but also transformed the way his team communicated. Gone are the days when the management would have to reach out to their team over text to get the sales report. The management can conveniently keep track of sales right from their mobile phones.
- Posist built custom integrations directly with their delivery partners – Zomato and Swiggy. It is saving the team a lot of time and money otherwise spent on managing manual operations for online ordering.
- Sbarro was also able to integrate Posist Enterprise Suite with their loyalty management platform, enabling them to reduce instances of misuse of loyalty points. The team can easily track the users who redeemed the points and can identify any pilferage.
